Integration Broker Down
Categories:
Tailored Operational Context
- Target Database: —
- Context Type: —
- Alert Severity: —
- Triggered Time: —
- Firing Context:
—
Integration Broker Down Alert
Alert ID: ib_down
Category: Integration Broker
Default threshold: Immediate
What This Alert Detects
This alert fires when the SWS endpoint returns a connection error, timeout, 404, or 5xx. psLens cannot fetch IB data without SWS, so this also blocks every other psLens IB check. A connection failure indicates that the Integration Broker gateway, local node, or application server is down.
Severity Logic
| Condition | Severity |
|---|---|
| SWS connection attempt fails | Critical |
What Gets Checked
The alert invokes the standard SWS connection test method. If it receives any network connection error (e.g., HTTP gateway timeout, connection refused, dns resolving failure, or HTTP 404/500 errors), a Critical alert is raised immediately.
Alert Details
Each alert item includes:
- The base REST URL of the SWS endpoint (
baseURL) - The raw network or connection error message
- Troubleshooting links to verify connection settings
Configuration
alerts:
checks:
ib_down:
enabled: true
| Setting | Default | Description |
|---|---|---|
enabled | true | Whether this check is active. |
How to Respond
- Verify that the PeopleSoft Web Server and PIA are up and running.
- Check the Integration Gateway web application status (typically
/PSIGW/PeopleSoftListeningConnector). - Ensure that the application server domain is booted and the Integration Broker handlers/dispatchers are active.
- Verify there are no firewalls, proxies, or security policies blocking outbound HTTPS traffic from the psLens server to the Integration Broker gateway port.
- Inspect the basic auth credentials in the
config.yamlto ensure the API service user has not expired or been locked.