# IB Operations Stalled

LLMS index: [llms.txt](/llms.txt)

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## IB Operations Stalled Alert

**Alert ID:** `ib_operation_stalled`
**Category:** Integration Broker
**Default threshold:** 30 minutes

### What This Alert Detects

This alert finds **asynchronous Integration Broker operation instances** that are stuck in **New** or **Working** status and have been in that state longer than the configured threshold. These are messages that started processing (or are waiting to be processed) but have not completed in a reasonable amount of time.

Cross-reference with [IB Dispatcher Down](/docs/alerts/integration-broker/ib-dispatcher-down/) first. A stalled queue plus a down dispatcher is almost always the dispatcher.

### Severity Logic

|                Condition                 | Severity |
| ---------------------------------------- | -------- |
| Stuck longer than `thresholdMinutes`     | Warning  |
| Stuck longer than `thresholdMinutes × 2` | Critical |

For example, with the default threshold of 30 minutes:

- An operation stuck for 35 minutes → **Warning**
- An operation stuck for 65 minutes or more → **Critical**

### Alert Details

Each alert item includes:

- Operation instance ID
- Service operation name
- Current status (New or Working)
- How long it has been stuck (in minutes)
- The originating node
- A link to the IB Monitor detail page

### Configuration

```yaml
alerts:
  checks:
    ib_operation_stalled:
      enabled: true
      thresholdMinutes: 30       # Minutes before flagging as Warning
      excludeOperations:         # Operation names to skip
        - BULK_SYNC_OPERATION
```

|       Setting       | Default |                                          Description                                          |
| ------------------- | ------- | --------------------------------------------------------------------------------------------- |
| `thresholdMinutes`  | `30`    | Minutes an operation must be stuck to trigger a Warning. Critical fires at 2× this value.     |
| `excludeOperations` | `[]`    | List of IB operation names to exclude from this check. Use for known long-running operations. |

### How to Respond

1. Click the alert link to go to the IB Monitor entry for the stalled operation
2. Check whether the IB dispatcher/handlers are running on the PeopleSoft application server
3. Look for signs of a larger IB backlog (many operations in New status)
4. Check the gateway and connector configuration if the operation can't reach a node
5. If the operation is safe to reprocess, you can cancel and resubmit from PeopleSoft's Service Operations Monitor

### Relationship to Other IB Alerts

This alert finds operations that are **stuck in progress**. For operations that have **already ended in error**, see [IB Operation Errors](/docs/alerts/integration-broker/ib-operation-errors/).

For similar alerts on publication and subscription contracts, see:

- [IB Publication Contracts Stalled](/docs/alerts/integration-broker/ib-pub-contract-stalled/)
- [IB Subscription Contracts Stalled](/docs/alerts/integration-broker/ib-sub-contract-stalled/)