No Process Completed

No Process Completed Alert

Alert ID: no_process_completed Category: Process Scheduler Default lookback: 1 hour

What This Alert Detects

This alert fires when no process has successfully completed within the configured lookback window. It is a broad scheduler health check. If nothing has finished successfully in the past hour, the Process Scheduler may be down, stalled, or not dispatching jobs.

This is distinct from the Process Run Check, which monitors specific named processes. This alert monitors overall scheduler activity.

Severity Logic

What Gets Checked

The alert queries PSPRCSRQST for any process with RunStatus = 9 (Success) and an end datetime within the lookback window. If no rows are returned, the alert fires.

Only one result is needed to resolve the alert. The check uses a limit of 1 for efficiency.

Alert Details

When firing, the alert produces a single item:

• Summary: No process completed successfully in the last N hour(s)
• Lookback hours used for the check

Configuration

alerts:
  checks:
    no_process_completed:
      enabled: true
      lookbackHours: 1    # How far back to look for completed processes

How to Respond

1. Check PeopleSoft’s Process Monitor to see if any processes are running, queued, or have recently completed
2. Verify the Process Scheduler server is running (PeopleSoft > PeopleTools > Process Scheduler > Servers)
3. If processes are queued but not running, the scheduler daemon may need to be restarted
4. If this fires regularly during off-hours when no jobs run, increase lookbackHours or disable the alert for those periods

Tuning

If your environment has periods where no batch jobs are expected to run (e.g., overnight maintenance windows), consider increasing lookbackHours to cover those gaps, or disable the alert entirely during those windows.