Web Server / WebLib Down

Web Server / WebLib Down Alert

Alert ID: weblib_down Category: Web Server / WebLib Default threshold: Immediate

What This Alert Detects

psLens POSTs to one or more configured WebLib or IScript URLs every check cycle. If any target connection fails or returns a 5xx, the alert fires Critical.

By default, the checker tests the standard delivered WebLib endpoint: WEBLIB_PTBR.ISCRIPT1.FieldFormula.IScript_StartPage

If the Web Server is down, or if the whitelisted API service account loses security access to the tested WebLib, the alert triggers immediately.

Severity Logic

Condition	Severity
Target URL is unreachable or connection times out	Critical
Target WebLib returns an HTTP status code >= 500 (Internal Server Error)	Critical

Note: HTTP statuses like 200 (Success), 401 (Unauthorized), 403 (Forbidden), or 302 (Redirect) indicate the Web Server is active and processing requests; they do not trigger a down alert.

What Gets Checked

For each target URL configured in weblibTestTargets:

It sends an HTTP POST request with a 10-second timeout.
It applies HTTP Basic Authentication using either target-specific credentials or default database connection credentials.
It registers a failure if the request fails to connect or returns a status code in the 5xx range.

Configuration

alerts:
  checks:
    weblib_down:
      enabled: true
      weblibTestTargets:
        - url: "https://pia.yourcompany.com/psc/ps/s/WEBLIB_PTBR.ISCRIPT1.FieldFormula.IScript_StartPage"
          username: "PIA_TEST_USER"
          password: "secure-password"

Setting	Default	Description
`enabled`	`true`	Whether this check is active.
`weblibTestTargets`	`[]`	List of target configurations. Each target requires a `url` and optional `username` / `password` overrides.

How to Respond

Verify whether the PeopleSoft Web Server (WebLogic or WebSphere) process is booted and running.
Check if there are network outages, load balancer failures, or firewall changes between the psLens server and the PIA URL.
If the server is reachable but returning a weblib_down alert, verify that the configured PeopleSoft service account has security clearance (assigned Permission Lists) to access the target WebLib.